Mobile Number Portability (MNP) is a service that allows mobile phone users to switch from one mobile network operator to another without changing their existing phone number. This process ensures that users can retain their mobile number even if they change service providers, regions, or network types (e.g., from prepaid to postpaid), offering flexibility, choice, and improved customer satisfaction.
Introduced in various countries over the past two decades, MNP empowers users and promotes fair competition among mobile service providers. This article explores what MNP is, how it works, its benefits and challenges, and how different countries implement it.
How Does Mobile Number Portability Work?
The MNP process typically follows a few standardized steps, although details vary slightly by country:
1. User Requests Porting
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The user contacts the new mobile operator (called the “recipient” or “gaining” operator) and requests to port their existing number.
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Some countries require the user to also notify their current operator (called the “donor” or “losing” operator).
2. Generate a Porting Code
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The current operator provides a unique porting code (like a Porting Authorization recent mobile phone number data Code or PAC in the UK, or UPC in India).
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This code is essential for verifying the user’s intent and identity.
3. Submit Documents
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Users usually need to submit identification and proof of ownership.
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In some cases, they may need to clear pending dues with the old operator.
4. Porting Execution
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The new operator initiates the porting request using the provided code.
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The request is how to use phone number lists for market research processed by a central porting authority or database (usually regulated by the telecom authority in the country).
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The number is ported, often within 1 to 3 business days.
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A short downtime window may occur (a few hours or less) when service is unavailable during the switch.
Benefits of Mobile Number Portability
1. Customer Freedom and Empowerment
MNP gives users the freedom to choose the best network based on price, quality, customer whatsapp filte service.
2. Healthy Market Competition
Service providers are encouraged to offer better plans and improved customer service to retain customers, creating a more competitive market.