A good grading system is as follows:
excellent: when the score is between 75 and 60;
very good: when the score varies between 50 and 74;
reasonable: when the score is between 0 and 49;
bad: when the score is negative, that is, between –100 and –1.
Bas on the results obtain, you can make improvements to your company to achieve an ever-increasing number. Did your survey generate a very low value? Maybe it’s time to focus on loyalty, offering promotions focus on neutrals and detractors, for example.
To engage detractors try to open a dialogue
This type of consumer. When sending the survey, include an open field for the interviewee to answer questions about what motivat the rating they gave. to strengthen the relationship with the customer.
Also, continue to take good care of your promoters. Get in touch with them and understand why your brand has become so special to them. Then, map out their responses and incorporate them into your strategies to reach out to neutrals and detractors.
Do you understand how important NPS calculation nurse database is for dealing with different types of consumers and leads? One of its main advantages is its versatility, offering an overview of the company and its interaction with promoters, neutrals and detractors.
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Managers, when identifying the skills and qualifications of each professional, must propose team groups intelligently, with a view to ensuring that the roles occupi by each employee generate positive results for the business.
It is worth noting that each team nes to have its own leader, as this will contribute to to creating the perfect onboarding process better work dynamics and employee engagement. Those select also These suggestions can be ne to understand how to align sales and CS in order to mobile list collaborate with you on measures, initiatives and strategies to this end.